Back office operations can be considered the backbone of a company, and just as important as direct customer service. Traditionally, the front office of a business are the employees who are in direct contact...
Customer tastes and preferences form the crux of any marketing strategy. Surveys, questionnaires, and reviews offer significant input to entrepreneurs as to what exactly the customers want. Also, the client help desk is the only...
We all like it when a company goes that extra mile for their customers. The only problem is businesses don’t all offer the kind of call handling service we expect. Most of us end...
No two people are exactly alike. That goes for companies: Even if you’re selling the same thing as the office across the street, you’re likely different in setup, background history, ownership, and employees. So...
I learned my lesson. I thought if I hired an assistant, I could free myself from the repetitve tasks of the daily sales job. For me, that includes returns, website issues, “where’s my order?”...
What makes marketing financial institutions very different today than ten years ago? Trust. Ten years ago, trust was assumed. The stock market was booming,successful dot-coms were popping up everywhere and jobs were plentiful. But...
I’ve been doing research on different cars lately as I’m passively considering embarking on my first adult car purchase. After many searches, I finally found an almost new Nissan Murano with low mileage and...
Customers nowadays are relying on internet customer reviews to help them choose what product or service is best. Due to this, it’s important to have a good online reputation to be aggressive in the...
Getting passed over for a promotion you deserve may cause feelings of anger, frustration, and disappointment. What’s even worse is having the workload and responsibility of someone above your position without a corresponding pay...
Making sure your offices are accessible to employees and customers is key to having a successful business. Unfortunately, many people think that just because they have a website or storefront, customers will automatically be...