HELLO??? Did You Even Hear What I Just Said?

I took a little survey amongst my peers at work who I speak with 1-5 times a week about areas of mine which could use improvement.  What can I do better at?  Where do I struggle?

“Well, you’re a little scattered.”  “You ask me questions about topics we have already discussed.”  “Sometimes I can tell you are typing while I am talking to you.”

How insulting!  Do I really make people feel this way?  I wouldn’t want to do business with someone who wasn’t listening while I speak.

We all do it: multitask.  We are praised for efficiency and completing a lot in the smallest amount of time.  Yet, cutting corners while on the phone can lead to unintentional results, leaving friends, clients, and peers feeling unimportant.

I decided ENOUGH!  I live presently, aware in each moment in my daily life.  I am going to bring the awareness to the phone during conversations.

HERE IS WHAT I DID TO PAY ATTENTION ON THE PHONE:  I bought a while marble heart.  I collect hearts so it wasn’t that weird.  I keep it at my desk and whenever I get on the phone, I hold the heart.  It’s a rule, when I’m holding the heart, I am fully focused on my phone conversation.  Not to mention, I cannot type if I am holding the heart.

It works!  I have found my conversations have been awesome!  It’s difficult enough to connect with someone over the phone versus face-to-face.  Buy a heart, a rock, a troll, whatever!  Keep it at your desk, pick it up, and ensure NO ONE questions your attentiveness again!


Nadene is an adopted Chicagoan who graduated from Indiana University, Kelley School of Business. She is a sales woman who specializes in technology solutions for business. Nadene is also a mentor, speaker and sales coach. You can find some of her amazing tips and tricks on her blog - Fresh On the Job and every Wednesday on Ms. Career Girl!

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